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Q: Is this site secure?
A: Any personal information given to snaphats.com will be protected. Your information will not be disclosed to any third parties and snaphats.com’s server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.
In order to protect customers to the fullest extent, snaphats.com does not store your credit card information at any time – all of this information is stored off site on secure servers. To assist you in recognizing secure areas of the snaphats.com website, a small lock icon will appear in the lower right-corner of your web browser. when this icon is present, and in the locked position, you know that information on that page is secure. Furthermore, added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.
Q: How can I check the status of my order?
A:You can check the status of your order by responding to your order confirmation email. Once your product is boxed and ready we will send you another email with tracking details.
Q: How can I change my order?
A: You can send changes to firstname.lastname@example.org. Please do so as soon as possible as changes can only be made if your request is received and answered before your order is processed. Once your order is processed or shipped, no changes can be made.
Q: What payment methods do you accept?
A: Right now Snaphats.com accepts most major credit cards as well as payment through Paypal and Google Checkout.
Q: When do you charge sales tax?
A: Sales tax is charged only when shipping states where Snaphats.com has a physical presence. currently this includes: Texas: 8.25%
Q: What if the item I want is sold out?
A: Although we make every effort to have a fully updated inventory of items listed on our site, we often sell out of certain products and sizes. If we are out of stock on an item you have ordered, we will notify you via e-mail. We will however ship partially fullfilled orders should we only have part of your order in stock. Any changes will be reflected in your order total as well as your shipping confirmation.
Q: What if I encounter errors during checkout?
A: If you are having trouble checking out or processing your order there may be conflicts between our site and the particular browser you are using. We find that our site is best used with mozilla firefox. you can download a copy of firefox at: http://www.downloaditnow.org/firefox/
Q: What is your shipping policy?
A: All domestic orders are shipped via UPS Ground. Rates are shown after adding products to your cart. Snaphats.com does not ship multiple addresses per order. Orders are processed Monday through Friday excluding Holidays. Orders received on weekend days, holidays and after 10:00am CST will begin processing the next business day. We will do everything in our power to get your order out the next business day and 99.999% of orders get fullfilled within 2 business days. Should there be a delay, we will contact you with details. Please note that shipping times may vary due to carrier, weekends and holidays. Snaphats.com holds the right to refuse shipping on any order.
Q: Do you ship internationally?
A: Yes, we currently ship to the following countries: Canada, Australia, New Zealand, Japan, Germany, France, the United Kingdom, Switzerland, Denmark, Sweden and the Netherlands
Q: What is your return policy?
A: At Snaphats.com, we realize the hazards of finding a good fit while online shopping. Please see our Returns Page for detailed information
Q: How do I return an Item?
A: Please see our Returns Page for detailed information
Q: Who should I contact if I have more questions?
A: If you have any further questions that we have not answered or would like to give us feed back, send us and e-mail at email@example.com.